Post by olgun52 on Jul 11, 2014 12:14:38 GMT
Hi and welcome to the Malware Fix Virus/Trojan/Spyware Help forum. If you are reading this article, then you are most likely looking for a solution to a possible malware infection on your computer. Please follow these steps in order to provide information that we can use to analyze your computer's configuration. Please note that these steps may appear to be long and daunting. In reality, though, they are very simple and are only so many steps as we wanted to be detailed as possible in the instructions.
Please do the following.
IMPORTANT !!!
Disable your AntiVirus, AntiSpyware and Firewall applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you don't know how, please look in here:
Please download Farbar Recovery Scan Tool for either 64 bit or 32 bit computers and save it to your desktop. If you are unsure which version you need download both versions.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Other informations:
Feel free to review these logs and when done, close both Notepad windows as well as the FRST program. Do not, though, delete the FRST.txt and Addition.txt files as they are needed in the next section.
If you have any problems running FRST or generating a log, please proceed to the next step and state what problems you had with FRST when creating your malware help topic.
Now click on the following link to open a new browser windows where you will create a new topic in the Virus, Trojan, Spyware Help forum:
Post a new malware removal request
In the new browser window you will see a screen that asks you to fill in various information. For the Topic Title please enter a description of your problem containing the infection name or something specific to the infection you are having. For example if you have a particular worm, type the name of the worm in the title. If you are infected with Virtumonde or Winfixer, type that into the title. We have found that those people who enter in specific and detailed info about their infection tend to get cleaned up quicker as the helper is prepared.
Best regards.
Please do the following.
IMPORTANT !!!
Disable your AntiVirus, AntiSpyware and Firewall applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you don't know how, please look in here:
Please download Farbar Recovery Scan Tool for either 64 bit or 32 bit computers and save it to your desktop. If you are unsure which version you need download both versions.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Double-click to run it. When the tool opens click Yes to disclaimer.
- Make sure the following option is checked: Additional.txt
- Press Scan button.
- It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
- The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
============================================================================================
Note 1 :: If the log is too long to post into one reply you can attach with attachment it..
Note 2 :: if the file is too big to upload to your next post please upload via a service such as One Drive or SendSpace or Wikisend and just provide the link.
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.
Fixlog.txt
Additional.txt
Other informations:
Feel free to review these logs and when done, close both Notepad windows as well as the FRST program. Do not, though, delete the FRST.txt and Addition.txt files as they are needed in the next section.
If you have any problems running FRST or generating a log, please proceed to the next step and state what problems you had with FRST when creating your malware help topic.
Now click on the following link to open a new browser windows where you will create a new topic in the Virus, Trojan, Spyware Help forum:
Post a new malware removal request
In the new browser window you will see a screen that asks you to fill in various information. For the Topic Title please enter a description of your problem containing the infection name or something specific to the infection you are having. For example if you have a particular worm, type the name of the worm in the title. If you are infected with Virtumonde or Winfixer, type that into the title. We have found that those people who enter in specific and detailed info about their infection tend to get cleaned up quicker as the helper is prepared.
Best regards.
